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Delete Your Account

Effective October 19, 2026

🗑️How to request deletion

You can start deletion right in the app: open Settings → Delete my account, confirm the prompt, and you'll land on this page to finish. Prefer email? You can also request deletion directly:

  1. Email privacy@kaptr.app with the subject line "Delete my Kaptr account"
  2. Include the email address, or sign-in method (currently Google), associated with your account so we can verify it's you
  3. We'll confirm by reply once your account and data have been deleted — within 30 days of your request

📋What gets deleted

Once your request is processed, we permanently delete:

  • Your Kaptr sign-in identity (Firebase Authentication record)
  • Your profile: display name, email address, and profile photo URL
  • Your gameplay data: streaks, scores, per-day score history, and feedback text
  • Your Quest passport progress (which slots you've stamped, by species name)
  • Your friend connections and friend codes
  • Your participation in any private contests, including round scores
  • Every photo Kaptr has stored for you: Kwest and Themed Hunt photos on your boards, and photos from your moves in private games. They are deleted before the rest of your data
  • Your push notification device tokens

Photos used only for judging are never stored. The photos listed above are the ones Kaptr keeps by default (see our Privacy Policy). Photos saved on your own device, such as a Kwest catch in your gallery, are not on our servers, so you remove those yourself.

💳What's retained

Subscription and purchase records for Kaptr Plus or contest credits are managed by the Apple App Store or Google Play and our subscription provider (RevenueCat) as part of their own billing and financial record-keeping, so we don't control or delete those directly. If you'd also like those records removed, you'll need to contact Apple's or Google's own support channels for their retention policies.

Achievements shown in Google Play Games or Apple Game Center belong to that service's profile, not to your Kaptr account, so deleting your Kaptr account does not remove them. Manage them in Play Games or Game Center.